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Texas.Net E-mail Support

Texas.Net's ticket system is designed to give you the fastest, most efficient access to Texas.Net's support services. Before you send us a help request, please look through our web site. Most of the most commonly asked questions are answered there.

Using our ticket system is an easy process. Simply select the appropriate ticket for Technical Support or Billing . You will be presented with a form where you can enter information about your request. To ensure a timely and accurate response from a member of our staff, please be certain that you enter this information as completely as possible.

Please read the information below before submitting your help request.

Additional information about how to contact Texas.Net are available in our Contact Info section.


Technical Support

Our technical support staff is ready to answer any questions you have about Texas.Net's services. Should you have any problems with your Internet connection, or Internet Software, please contact them here.

Providing complete information about the nature of the problem you are experiencing will allow our support staff to respond with an accurate and precise solution.

You may also contact our Technical Support staff directly, by email, at helpdesk@texas.net.

Billing

If you have any questions or problems regarding your bill, you may contact the Billing staff here.

If you'd like to change your account type or update your credit card information, please use our secure Account Maintenance web site.

While e-mail is relatively secure when it remains local to Texas.Net, it is good practice to avoid sending passwords or credit card numbers via e-mail.

Billing may also be contacted by direct email at billing@texas.net.

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