Other OS Setup
Usenet News Setup
Web Page Setup
Disconnections can occur for many reasons. Some disconnections are
deliberately done on our end, but most are the result of the modem
setup on the customer end. Below is a list of types of disconnections
and their reasons.
- Disconnects after 15 minutes
You have been idle for 15 minutes. This means that you aren't sending any
data across our network. This commonly happens when you read and reply to
lengthy e-mails or if you spend a lot of time looking at a web page.
- Disconnects after 8 to 10 hours
You have been on one of our lines too long. We will disconnect you
after eight to ten hours to prevent people from sitting on our phone
lines. This gives everyone an equal chance at using our phone
Note: We will not automatically
disconnect you after eight or ten hours. This is a courtesy that we
ask of our customers so that everyone gets an equal chance to use our
modems. See our AUP for more
- Disconnects immediately after connecting
This is a problem between the two modems. If you are using our digital
phone lines, disable V.FC protocol (instructions should be in your modem
manual). If you are using our analog lines (San Antonio only), you may
need a new initialization string. Call our
Technical Support staff and they'll look one up for you.
- Disconnects during a download
This is most often due to our idle timeout. The download may stall, causing
your computer to not send or receive any information, which makes our
servers view you as idle. You may want to try downloading from an
If your disconnection is not covered here, please contact our Technical Support staff.