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If you use older versions of the Netscape Messenger as your mail and news program, you may encounter difficulties that our support staff is unable to assist you with.

Known Issues

• Outgoing Mail (sending)

  When setting up Netscape Messenger for the first time, you must indicate that no username is required for outgoing mail.

  If this is entered, there is no way to remove it. Once the program has a username entered, it will attempt authentication when sending mail, which will almost always fail.

  The only solution is to reinstall the program and set it up without the username.

• Incoming Mail (reading)

  Older versions of Netscape Messenger may have difficulty in handling some newer file types, particularly newer media files.

• Newsgroups

  The Netscape news program decodes and displays single part image files, of only the most common formats. It has no support for binaries posted in more than one part.

1. Double-click the 'Netscape Communicator' icon on your desktop.

2. If prompted to create a new profile, click on 'Next'.
   • Type your name and your Texas.Net email address (username@texas.net) into the appropriate fields and click on 'Next'.

   • Click 'Next' on the profile name screen.

   • Enter mail.texas.net for 'Outgoing mail (SMTP) server' and click on 'Next'.

   • Enter your Texas.Net username for 'Mail server username'
     Enter pop.texas.net for 'Incoming Mail Server'
     Make sure 'POP3' is selected for 'Mail Server type'
     Click on 'Next'

   • Enter news.texas.net for 'News server name' and click 'Finish'

3. Select 'Edit' | 'Preferences' from the Navigator menu.

   If the wizard appeared above, much of the following information will already be entered.

4. Double-click 'Mail & Newsgroups' from the list on the left, and then click on 'Identity'. Type your name and your Texas.Net email address (username@texas.net) into the appropriate fields.

5. Click on 'Mail Servers' in the list on the left.
   • If pop.texas.net appears under 'Incoming Mail Servers', click on it to select it, and click on 'Edit'.

     If any other entry appears under 'Incoming Mail Servers', click on it to select it, and then click on 'Delete' to remove it. Then click on 'Add'.

   • Under 'Server Type', select 'POP3'.

   • For 'Server Name', type pop.texas.net.

   • Enter your Texas.Net username, as listed on your startup kit.

   • You may select 'Remember password' so you will not be prompted for your password each time you check your mail.

   • Click on 'OK'.

6. For 'Outgoing mail (SMTP) server:', type mail.texas.net

7. Make sure that 'Outgoing mail server user name' is blank.

8. Click on 'Newsgroup Server' in the list on the left.
   • If news.texas.net appears under 'Newsgroup Servers', click on it to select it, and click on 'Edit'. Select 'Only ask me for my user name and password when necessary'

     Click on 'OK'

   • If any other entry appears under 'Newsgroup Servers', click on it to select it, and then click on 'Delete' to remove it.

     Click on 'Add'.

     For 'Server', type news.texas.net.

     Make sure 'Always use name and password' is NOT selected. As long as you are dialed into Texas.Net you do not need a username or password to access newsgroups.

     Click on 'OK'

9. Click 'OK' to close the setup screen.

If you wish to contact our Technical Support department, you can use the online Support Form or look in our Contact Info section for phone numbers in your area.